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Accessible Customer Service Policy

 

Accessible Customer Service Policy

My Essential Business, LTD is committed to diversity, inclusion and accessibility in everything we do. These core values are fundamental to the way we do business and come through in the experiences we design for people. With this in mind, we are continuously taking steps to improve the overall accessibility of My Essential Business, LTD.

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), My Essential Business, LTD wishes to make available our customer service policy:

Our Commitment

It is the policy of My Essential Business, LTD that we are committed to providing accessibility and equitable customer service to each and every one of our diverse and valued customers. We strive to design and operate so that we are accessible to all persons with disabilities, and we are committed to providing services in a manner that respects the dignity and independence of persons with disabilities.

Notice of Temporary Service Disruption

My Essential Business, LTD will make reasonable effort to provide customers with notice in the event of a disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, and its anticipated duration, and a description of alternative facilities or services, if available. We may not be able to give advance notice in case of an emergency disruption.

As My Essential Business is a web-based retail business, all service disruption notices will be posted online.

Training

My Essential Business, LTD will ensure that all persons to whom this policy applies receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided on a continuous basis to all newly hired employees of My Essential Business, LTD as part of our hiring process.

A record of training received by all employees will be kept by management. Training will include:

The purpose of the Accessibility for Ontarians with Disabilities Act, 2005;

The requirements of the Accessibility Standards for Customer Service (Ontario Regulation 429/08);

Information about My Essential Business policies and procedures pertaining to the provision of My Essential Business services to persons with disabilities;

How to interact and communicate with persons with various types of disabilities;

What to do if a person with a disability is having difficulty accessing a My Essential Business, LTD;

How to interact with people with disabilities who use assistive devices or require a support person.

Feedback

My Essential Business welcomes feedback, including feedback about the delivery of our services to persons with disabilities. My Essential Business, LTD will investigate and respond to all complaints relating to such services in a timely, thorough and objective manner. All customers can submit feedback or questions to admin@myessentialbusiness.com

Modifications to This or Other Policies

My Essential Business LTD is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. My Essential Business, LTD retains the right to amend or change this policy at any time; however, any such change will only be made after considering the impact on people with disabilities.

For more information:

http://www.aoda.ca/

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